06:00 AM
Introduction: India's emergence as a global hub for business operations is one of the most notable trends in the past two decades. Central to this phenomenon is the rise of Global Capability Centers (GCCs), which are now being established by some of the world's largest corporations. These centers, often referred to as “offshore delivery centers” or “shared service centers,” represent a signicant shift in how companies organize and manage their global operations. In this article, we explore the factors driving the rise of GCCs in India and the impact these centers have on both the companies and the local economy.
What Are Global Capability Centers? A Global Capability Center (GCC) is an operational unit set up by multinational corporations in a foreign country to manage key business functions like technology development, research and development (R&D), nance, customer service, human resources, and more. These centers allow companies to deliver high-quality services at a lower cost while leveraging local talent and operational efciencies.
India, with its large pool of skilled professionals, business-friendly environment, and growing technological ecosystem, has emerged as the preferred destination for GCCs. Companies in sectors such as IT, nance, healthcare, automotive, and manufacturing have embraced this model.
